We are still able to fulfil orders and we're not experiencing any delays. This is possible as the owners of our fulfilment provider live together, close to the warehouse, so they are continuing to fulfil orders whilst self-isolating as a group. They have taken the decision to continue working as they fulfil protective medical equipment for a number of other clients.
Within the warehouse all orders are processed wearing protective gloves and face masks, social distancing is adhered to when the couriers arrive, and there is no contact with other persons. We're monitoring the situation on a daily basis and will follow all government advice.
We're currently upgrading all UK orders to DPD Next Day delivery free of charge to provide a 1-hour delivery window and contactless delivery for your safety.
International orders will be shipped with DHL who have also implemented a contactless delivery process.
For the duration of the COVID-19 pandemic we have extended our returns period to be 90days.