We’re pleased to confirm we are still fulfilling orders and we're not experiencing any delays at this time.
Within the warehouse all orders are processed wearing protective gloves and face masks, social distancing is adhered to when the couriers arrive, and there is no contact with other persons. We're monitoring the situation closely and will follow all government advice.
We’re offering a free upgrade for all UK orders to DPD Next Day delivery - this provides a 1-hour delivery window and contactless delivery for your safety.
International orders will be shipped with DHL who have also implemented a contactless delivery process.
For the duration of the COVID-19 pandemic, we have extended our returns period to 90days.
How are your bags packaged?
All our canvas bags are packaged in a protective dust bag, and then within a branded cardboard box.
Our rPET bags (Roll Top and Adventure Bag) are shipped in a branded cardboard box with no other packaging.
If you are purchasing a bag as a gift, and would rather we hid the branding with a mailing bag, please email firstname.lastname@example.org and we can arrange this for you. These are made out of recycled materials and are fully recyclable.
How do I care for my bag?
We suggest using the cotton pouch supplied to store and protect your Stubble & Co bag. To remove dust or dirt, use a lightly dampened lint-free cloth. Do not scrub. Leave to dry naturally. To protect and restore the leather you can use a leather balsam.
Please do not machine wash, tumble dry, use any soap or detergent, apply solvents, iron, starch or leave in direct sunlight for prolonged periods. Unfortunately all of these are likely to damage the leather or canvas.
Do you offer a quality warranty?
The founding value of Stubble & Co was to never compromise on quality, whether that be our products or our customer service. We’re committed to developing the most durable, functional and stylish bags. With this in mind, all bags come with a 2 year warranty as standard against defects in material or workmanship.
If you believe in good faith that your Stubble & Co bag is defective with regard to materials and workmanship within 2 years of the date of purchase, please email email@example.com with the following information: (a) order number, (b) short description of the issue, (c) photographs of the issue, (d) shipping address for any repairs/replacement product, and (e) proof of purchase (if bought via a 3rd party).
We’ll always reply within 1 working day with next steps to get the issue resolved ASAP for you.
How does Stubble & Co handle personal information?