FAQs

How much does shipping cost and when can I expect my order to arrive?
  • FREE UK next day delivery with DPD (1hr delivery window)
  • £15 for UK Saturday deliveries
  • £10 for Rest of World deliveries with DHL Express
  • *Orders placed before 4pm Monday to Friday will ship the same day
Region Cost Service
Europe, North America £10 1-2 Days
Asia, Middle East, Oceania, South America £10 2-3 Days
Africa £10 3-4 Days


Which countries do you ship to?

Stubble & Co ships worldwide. Please note local tariffs and duties in your country may apply if you live outside the EU and United States.

  • These costs are your responsibility
  • They are not included in shipping charges
  • Our shipping company (DHL) will charge customs fees
  • Contact your local customs office for more information
Warranty

All our bags carry a 2-year quality guarantee from the date of purchase. If within this period you detect a fault due to material, manufacturing or craftsmanship defects, the bag will be repaired or, if necessary, replaced at no extra cost. The warranty does not apply to ordinary wear and tear of the products, nor in the event of abuse, neglect or carelessness. Please contact us at hello@stubbleandco.com if you have any questions.

What if I need to return an order?

We want you to be happy with the quality, look and functionality of your Stubble & Co bag. If you’re not happy for any reason, you can return your bag for a full refund. UK Returns are free.

When returning bags, please follow these simple instructions:

1. Email us first at hello@stubbleandco.com with your order number and the reason why you would like a refund. We will then confirm how to process the refund/exchange. 

2. We accept returns for 30days after the order date.

3. Returned bags must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original shipping box.

4. Please include a copy of your receipt when returning.

How do I care for my bag?

We suggest using the cotton pouch supplied to store and protect your Stubble & Co bag. To remove dust or dirt, use a lightly dampened lint-free cloth. Do not scrub. Leave to dry naturally. To protect and restore the leather you can use a leather balsam.

Due to the waxed nature of our Everyday bags, much like a traditional English waxed jacket, some white marks may appear on the twill. If required, these can be easily removed using a hairdryer to lightly warm the wax. After continual use, you may wish to retreat your bag to maintain its weatherproof qualities. Warm up the waxed twill using a hairdryer before rubbing in wax dressing sparingly. Use more heat to allow the wax to sink into the twill and let it cool and dry.

Please do not machine wash, tumble dry, use any soap or detergent, apply solvents, iron, starch or leave in direct sunlight for prolonged periods. 

How does Stubble & Co handle personal information?

Please click here to see our detailed Privacy Policy.

 

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