FAQs

COVID-19 update

We are still able to fulfil orders and we're not experiencing any delays. This is possible as the owners of our fulfilment provider live together, close to the warehouse, so they are continuing to fulfil orders whilst self-isolating as a group. They have taken the decision to continue working as they fulfil protective medical equipment for a number of other clients.

Within the warehouse all orders are processed wearing protective gloves and face masks, social distancing is adhered to when the couriers arrive, and there is no contact with other persons. We're monitoring the situation on a daily basis and will follow all government advice.

UK orders will be shipped with DPD who provide a 1-hour delivery window and contactless delivery for your safety.

International orders will be shipped with DHL who have also implemented a contactless delivery process.

For the duration of the COVID-19 pandemic we have extended our returns period to be 90days. 

 

How are your bags packaged?

All bags are packaged in a protective dust bag, and then within a branded cardboard box.

If you are purchasing a bag as a gift, and would rather we hid the branding with a mailing bag, please email hello@stubbleandco.com and we can arrange this for you. These are made out of recycled materials and are fully recyclable.

 

How do I care for my bag?

We suggest using the cotton pouch supplied to store and protect your Stubble & Co bag. To remove dust or dirt, use a lightly dampened lint-free cloth. Do not scrub. Leave to dry naturally. To protect and restore the leather you can use a leather balsam.

Please do not machine wash, tumble dry, use any soap or detergent, apply solvents, iron, starch or leave in direct sunlight for prolonged periods. Unfortunately all of these are likely to damage the leather or canvas.

 

Do you offer a quality warranty?

The founding value of Stubble & Co was to never compromise on quality, whether that be our products or our customer service. We’re committed to developing the most durable, functional and stylish bags. With this in mind, all bags come with a 2 year warranty as standard against defects in material or workmanship. 

If you believe in good faith that your Stubble & Co bag is defective with regard to materials and workmanship within 2 years of the date of purchase, please email hello@stubbleandco.com with the following information: (a) order number, (b) short description of the issue, (c) photographs of the issue, (d) shipping address for any repairs/replacement product, and (e) proof of purchase (if bought via a 3rd party).

We’ll always reply within 1 working day with next steps to get the issue resolved ASAP for you.

 

How does Stubble & Co handle personal information?

Please click here to see our detailed Privacy Policy.

 

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