FREE UK NEXT DAY DELIVERY - FREE UK RETURNS

FAQs

How much does shipping cost and when can I expect my order to arrive?

Last order dates for Christmas - 21st December 4pm for UK - 20th December 4pm for Europe - 18th December 4pm for Rest of World. (all times GMT)
  • FREE UK next day delivery with DPD (1hr delivery window)
  • All international orders are shipped with DHL Express
  • Orders placed before 4pm Monday to Friday will ship the same day 

Region

Cost

Service

United Kingdom

FREE

Next Day

Europe

£15

1-2 days

North America

£15

1-2 days

Central and South America

£30

2-3 days

Oceania

£25

2-3 days

Asia & Middle East

£25

2-3 days

Africa

£30

3-4 days


Which countries do you ship to?

Stubble & Co ships worldwide. Please note local tariffs and duties in your country may apply if you live outside the EU and United States.

  • These costs are your responsibility
  • They are not included in shipping charges
  • Our shipping company (DHL) will charge customs fees
  • Contact your local customs office for more information

What if I need to return an order?

We want you to be happy with the quality, look and functionality of your Stubble & Co bag. If you’re not happy for any reason, you can return your bag for a full refund. UK Returns are free.

When returning bags, please follow these simple instructions:

1. Email us first at hello@stubbleandco.com with your order number and the reason why you would like a refund. We will then confirm how to process the refund/exchange. 

2. We accept returns for 30days after the order date. In the lead up to Christmas this is extended until 15th January 2018.

3. Returned bags must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original shipping box.

4. Please include a copy of your receipt when returning.

How do I care for my bag?

We suggest using the cotton pouch supplied to store and protect your bag. Due to the waxed nature of the bags, much like traditional English waxed jackets, some white marks may appear on the twill. If required, these can be easily removed using a hairdryer to lightly warm the wax. To remove dust or dirt, use a lightly dampened lint free cloth. Do not scrub. Leave to dry naturally.

After continual use, you may wish to retreat your bag to maintain its weatherproof qualities. Warm up the waxed twill using a hairdryer before rubbing in wax dressing sparingly. Use more heat to allow the wax to sink into the twill and let it cool and dry. To protect and restore the leather you can use a leather balsam.

Please do not machine wash, tumble dry, use any soap or detergent, apply solvents, iron, starch or leave in direct sunlight for prolonged periods.