Returns - United Kingdom

What is your returns policy?

We want you to be happy with the quality, look and functionality of your Stubble & Co bag. If you’re not happy for any reason, you can return your bag for a full refund. We have an extended returns period of 90 days. 

Returned bags must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original shipping box.

How do I request a return?

Email us at hello@stubbleandco.com with your order number and the reason why you would like to return. We’ll then send you a Royal Mail link to create a prepaid return label. 

Do I need to pay for return shipping?

UK returns are free. 

How long will my return take to process?

For UK returns we expect to have them back to us within 2 working days, and you can expect to hear from us a couple of working days after it’s been delivered. If you haven’t heard from us and you’re concerned, please get in touch at hello@stubbleandco.com and with your return tracking number and we’ll try to speed things up. 

Returns - United States 

What is your returns policy?

We want you to be happy with the quality, look and functionality of your Stubble & Co bag. If you’re not happy for any reason, you can return your bag for a full refund. We have an extended returns period of 90 days. 

Returned bags must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original shipping box.

How do I request a return?

Email us at hello@stubbleandco.com with your order number and the reason why you would like to return. We’ll then send you a prepaid USPS return label. 

Do I need to pay for return shipping?

US Returns are free.

How long will my return take to process?

For US returns we expect to have them back to us within 5 working days, and you can expect to hear from us a couple of working days after it’s been delivered. If you haven’t heard from us and you’re concerned, please get in touch at hello@stubbleandco.com and with your return tracking number and we’ll try to speed things up. 

Returns - Europe and Rest of World 

What is your returns policy?

We want you to be happy with the quality, look and functionality of your Stubble & Co bag. If you’re not happy for any reason, you can return your bag for a full refund. We have an extended returns period of 90 days. 

Returned bags must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging. Preferably return in the original shipping box.

How do I request a return?

If you’re returning something to us from outside of the UK, you will need to pay to get this back to us, however we can provide a discounted shipping label. Get in touch with us prior to returning and we’ll give you all the information you need. 

Do I need to pay for return shipping?

Sadly we do no yet offer free international returns. If you would like to return your bag, get in touch and we can provide a discounted shipping label. 

How long will my return take to process?

This depends where you are in the world, as well as the shipping method used. We recommend keeping proof of postage until you hear from us confirming we’ve received your return. Once the bag arrives with us it will be processed within 2-3 working days.

General Return Questions

I am waiting for my refund.

Refunds take 3-5 working days to appear in your bank account. If you have any concerns, please contact your bank and they’ll be able to help.

I no longer have my original packaging, what do I do?

Not to worry, please use any suitable box or mailing bag for your return.

My order came in two boxes, how do I process a return for two parcels? 

If your order came in two (or more) boxes and you’d like to return the lot, you’ll need to generate separate shipping labels to return each box to us. Simply get in touch with us and we’ll let you know how to do this.

I returned my order, but no longer have the card I used to pay.

Your refund will still go back onto the card used on your order as long as the account is still open - we do not have the ability to issue a refund to anything other than the payment method used for the initial purchase.

Even if a card is lost, stolen or cancelled, we are still able to refund the same card. We cannot refund your order to a different card. For example, if it was your HSBC account, the money will just go back into the same account that the card was linked to. 

In these instances, refunds can take a little longer, but if you have any issues seeing your refund 10 working days after it was completed by us, please get in touch with your bank or card provider.

Can I exchange my product for something else?

Should you wish to exchange your bag for a different colour or product, please simply email hello@stubbleandco.com within 30 days of purchase.